Returns

We offer refunds only no exchanges.

Our return policy lasts 48hrs. Once you receive your order, you must take a video on opening the package/ box, you must check the goods carefully.

If there is fault from our products, you can return the goods for us during 48hrs

Items must be mailed back within 48hrs after receiving.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will only refund when we receive the packages at our address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Return address (if applicable)

Send us an email at help customerservice@rawhairluxury.ca
Or hotline: +1 (604) 841-9666

Shipping

To return your product, you should mail your product to:

Name: Raw Hair Luxury
Address: 3742W 10th Ave, Vancouver, BC V6R 2G4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.